No worries! Typically this is the result of either the wrong email address being entered at the time of purchase or the email landing in your spam folder. If you need help, such as changing the email address on your order, or you need the confirmation email resent, please reach out and we’ll be happy to help! :)

Please note, if you used PayPal or Apple Pay, the confirmation email will be sent to the email address associated with that account.


We stand behind our products and with our customers! We’re incredibly responsive and take great care of our customers. If you have any questions, please don't hesitate to reach out and we'll be happy to help! :)

Join us on Instagram @wildepresets to stay up to date on fresh new preset collections and special offers + tag us in your photo edits for a chance to be featured! We would love to see how you use the presets!! ♥

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