Due to the nature of digital products, we cannot issue a refund once the files have been downloaded. That is standard policy in the digital industry.
However, we will consider granting a refund that meets certain internal criteria (e.g. duplicate order), and will grant refunds at our reasonable discretion. Nothing herein grants an obligation by Wilde Presets to issue a refund.
We stand behind our products and with our customers! These presets are our humble works of art. We want you to be satisfied with the outcome!! If the outcome is not what you expected, please reach out to us and we will work together to find a solution so you can achieve the best possible results!
We’re incredibly responsive and take great care of our customers. Please feel free to get in touch with us with any questions or concerns and we'll be happy to help :)